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Service Journey Strategy resources made just for you.
LATEST RESOURCE
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Video
The Six Rethinks
Six topics to rethink to improve outcomes for customers, employees and the organization....
Watch Time: 5 Minutes
November 14, 2022
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Video
Webinar: A Holistic Approach to Journey Management
Shift from a silo to a journey focus to better align customer experience (CX) activities, technology, data, people and process to improve the results of your customers’ service journeys.
Watch Time: 10 Minutes
November 10, 2022
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Video
Exceptional Omnichannel Customer Experience: What is Looks Like, How to Achieve & Measure It
Choose from 11 videos ranging from 1:31 to 6:44 long or watch the 57-minute webinar. In this CMSWire webinar, learn the six areas that need rethinking to deliver the omnichannel experiences that meet your customers where they are – the purpose of their service journeys.
Watch Time: 3 Minutes
October 12, 2022
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Video
Webinar: Finally, An Approach to Customer Experience that Breaks Down Silos and Optimizes Outcomes
Choose from 14 videos ranging from 1:21 to 20:18 long or watch the 43-minute webinar. During this CMSWire webinar, Hank Brigman walks you through our approach for breaking down silos and optimizing outcomes applying a journey approach.
Watch Time: 2 Minutes
September 8, 2022
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