Service Journey Strategy resources made just for you.
The Six Rethinks
Six topics to rethink to improve outcomes for customers, employees and the organization....
Watch Time: 5 Minutes
November 14, 2022
Webinar: A Holistic Approach to Journey Management
Shift from a silo to a journey focus to better align customer experience (CX) activities, technology, data, people and process to improve the results of your customers’ service journeys.
Watch Time: 10 Minutes
November 10, 2022
Includes Closed Captioning
Exceptional Omnichannel Customer Experience: What is Looks Like, How to Achieve & Measure It
In this CMSWire webinar, Hank Brigman, our SVP, shares the six areas that need rethinking to deliver the omnichannel experiences that meet your customers where they are – the purpose of their service journeys. Choose from 11 topics ranging from 1:31 to 6:44 long Or Watch the 57-minute webinar
Watch Time: 60 Minutes
October 12, 2022
Webinar: Finally, An Approach to Customer Experience that Breaks Down Silos and Optimizes Outcomes
During this CMSWire webinar, Hank Brigman walks you through our approach for breaking down silos and optimizing outcomes applying a journey approach Choose from 14 topics ranging from 1:21 to 20:18 long Or Watch the 43-minute webinar
Watch Time: 43 Minutes
September 8, 2022
Learn more about how to better utilize service journeys within your organization
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