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Journey Focus / Management

Webinar: A Holistic Approach to Journey Management

November 10, 2022

Watch Time: 10 Minutes

Resource by: Hank Brigman

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What is a Service Journey?

The path taken by an individual interacting with any combination of touchpoints regarding an interest, need, request or requirement.
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About The Author

Hank Brigman is passionate about helping organizations consistently deliver outstanding journey outcomes for customers, employees and the bottom line. A customer experience innovator, Brigman co-invented a mapping methodology, developed an original formula correlating Net Promoter to revenue, added “touchpoint” to Wikipedia, authored the best seller “TOUCHPOiNT POWER! and has given keynotes on six continents. In-house and as a consultant, his work worldwide has positively impacted companies in the billions (USD).