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Includes Closed Captioning

Journey Focus / Management

Case Study – How Addressing Silo/Journey Friction Improved KPIs

Silos – they hurt our customer and employee experiences, efficiency and bottom line. This short 4-minute case study video details the problem and a simple step a company took that improved KPIs. The transformational results were achieved by changing internal thinking and actions....
Watch Time:  4 Minutes

April 5, 2023

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