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Includes Closed Captioning
Journey Focus / Management
Case Study – How Addressing Silo/Journey Friction Improved KPIs
Silos – they hurt our customer and employee experiences, efficiency and bottom line. This short 4-minute case study video details the problem and a simple step a company took that improved KPIs. The transformational results were achieved by changing internal thinking and actions....
Watch Time: 4 Minutes
April 5, 2023
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