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LATEST RESOURCE

CX Transformation Maturity Model

Four Stages To Implementing a CX Transformation: From Mapping To Dataflow to Your Journey Model

In which stage is your org and how far along the four stages does your org need to progress? A detailed dive into the stages, their prerequisites, steps and benefits....
Read Time:  20 Minutes
March 23, 2023
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CX Transformation Maturity Model

Whitepaper: How to Win the Journey Economy

More than concepts, How to Win the Journey Economy shares a CX Transformation Maturity Model that helps organizations see where they are and the stages to achieve to improve CX maturity and results.
Read Time:  60 Minutes
October 12, 2022

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