RESOURCE CENTER
Service Journey Strategy resources made just for you.
LATEST RESOURCE
CX Transformation Maturity Model
Whitepaper: How to Win the Journey Economy
More than concepts, How to Win the Journey Economy shares a CX Transformation Maturity Model that helps organizations see where they are and the stages to achieve to improve CX maturity and results....
Read Time: 60 Minutes
October 12, 2022
Includes Closed Captioning
Channel / Omnichannel
Exceptional Omnichannel Customer Experience: What is Looks Like, How to Achieve & Measure It
Choose from 11 videos ranging from 1:31 to 6:44 long or watch the 57-minute webinar. In this CMSWire webinar, learn the six areas that need rethinking to deliver the omnichannel experiences that meet your customers where they are – the purpose of their service journeys.
Watch Time: 3 Minutes
October 12, 2022
Journey Focus / Management
The Conflict that Must be Solved to Optimize CX
There is a structural conflict between silos and customer journeys that must be addressed. A short read to provides an overview of the conflict and a four-stage model to address the conflict.
Read Time: 3 Minutes
October 10, 2022
Learn more about how to better utilize service journeys within your organization
We are dedicated to helping overcome the conflict to produce great CX and business results. Find out how.
